This week's letter comes from Kim G. who reminds us that, even in a recession, customer service seems to be a lost art. Thanks for the letter Kim, you can pick up your winnings, a bag of Strictly Organic coffee, at our office, 704 NW Georgia.I'm all about "making local habit," but I have really been put off recently by the way some local businesses don't seem to care a lot about the customers walking through their doors.
On more than one occasion I have walked into a local business and been completely ignored. No hello, how are you doing, can I help you, etc. I look around thinking maybe they are busy helping someone else, but that is not the case. When I do ask for help, I'm made to feel like I'm interrupting them.
You would never know that we are in a recession walking into some of these local stores and I refuse to spend my money in a place, local or not, that does not make me feel welcome. If I owned a local store I would be bending over backwards to help my customers feel welcome, asking how I can help them, maybe even get a little crazy and have a conversation with them.
Am I asking too much to expect someone to say, "Hello, how can I help you?" Isn't this just common business sense?
I do have to say there are some local businesses that do a fantastic job and I will continue shopping there but to the rest of you, wake up and get a clue!